VELO

Delete your VELO account

For the VELO passenger app and the VELO Driver app.

In the app (fastest)

Passenger app: open Account → Settings, tap Delete my account, then Delete.
VELO Driver app: open the Account tab, scroll down, tap Delete my account, then Delete.

You need to finish or cancel any trip in progress first.

Without the app

Email srikanthtiwari98@gmail.com from the email address on your account, or with the mobile number on your account, with the subject "Delete my account". We confirm it's you and delete the account within 7 days.

What is deleted

Name, mobile number, email address and profile photo
Saved places, UPI IDs, trusted contacts and notification tokens
Drivers: documents, bank details, vehicle and online status
Your sign-in, so the account can't be used again

What we keep

Trip, payment and tax records are kept without your name or contact details, as the law requires (generally up to 8 years). Records linked to a safety incident under investigation may be kept until it is closed. Drivers' unpaid VELO dues stay payable.